Coles expands Quiet Hour nationwide
Reduced sound has been extended for customers from 6:00pm to 7:00pm, Monday through Friday at Coles stores nationally.
Coles has expanded its low-sensory shopping experience – Quiet Hour – to five days a week, at a time that better suits many customers and working parents.
Coles Supermarkets nationwide are now offering customers a Quiet Hour experience from 6:00pm to 7:00pm, Monday to Friday ensuring customers who find high sensory environments challenging are offered more convenient and accessible time in the evening to enjoy their grocery shop.
The changes customers will notice during these times include Coles Radio turned down to the lowest volume, reduced register and scanner volume and team members refraining from using the PA system, except for emergencies.
Coles Head of Diversity and Inclusion. Katie Wyatt said Coles is committed to meeting the diverse needs of customers, ensuring everyone feels welcomed, valued and comfortable throughout their shopping experience.
If you would like to find out more information about this incredible initiative, visit the Coles Media Release
here.